What is 10452?

10452 is a Strong LOVE BRAND with a high standard in quality and image similar to other famous brands in the world such as LV, Hermes etc.. Which are today synonymous of elegance, fashion and high standards.

The brand 10452 is addressed to everyone, while Lebanese or from Lebanese origin will link it to their country, anyone in the world can adopt this brand

Who is behind 10452 Brand?

Seeking refuge in Canada during the Lebanese Civil War in 1975, Roland Poivre, born in 1963 to a Lebanese mother and French father (Rene Poivre a veteran in Lebanese TV before the Civil War), became a largely successful businessman. Throughout the years abroad, his success and dreams always revolved around his nostalgia to his home country Lebanon. After being away for so long, he finally decided to return to Lebanon with its Cedars and 10452 km of land that he cherishes so much. 30 years of experience in the field of watch making and retail, Roland knew the power of time and that single moment you wish to freeze or get back. And so, 10452 was born for the purpose to remind Lebanese expats that they can feel closer to home by simply being proud of their roots.

Where are you located?

While our head office is in Nice- France, we have a hub in Lebanon to serve the Local Market and another arm in Montreal-Canada to serve Canada, the USA and South America. You can find all our contact details: Contact Us

How is it a limited edition?

All our items are numbered from 1 to 10452. You will receive with your product a signed certificate  mentioning you exclusive number.

What is CSR?

For each of the main items launched, 10452 aims at partnering with an NGO in Lebanon or abroad to help people in need or support an initiative.

How many products do you have?

The idea is to offer products for your everyday use. Launched with 3 products, 10452 plans to launch 3 products every three months. If you have any ideas or would like to see us produce a  new product please don’t hesitate to share it with us, drop us an email to marketing@10452dna.com

I live in Australia, how can I order?

You need to order through this link, you will receive immediately an email confirming your order. Your product will be shipped from France. It will take 5 to 7 working days to process your order. Once your order is shipped, you will then receive a notification email that your order has been shipped and a tracking number that will allow you to track the process. Once you receive your shipment you are kindly requested to log in and register your product to activate your warranty.

I live in Canada, the USA or South America, how can I order?

You need to order through this link, you will receive immediately an email confirming your order. You have the option to pay with your credit card or with your pay pal account. Your product will be shipped from Montreal. It will take 5 to 7 working days to process your order. Once your order is shipped, you will then receive a notification email that your order has been shipped and a tracking number that will allow you to track the process. Once you receive your shipment you are kindly requested to log in and register your product to activate your warranty.

I live in Europe, or Africa how can I order?

You need to order through this link, you will receive immediately an email confirming your order. Your product will be shipped from France. It will take 5 to 7 working days to process your order. Once your order is shipped, you will then receive a notification email that your order has been shipped and a tracking number that will allow you to track the process. Once you receive your shipment you are kindly requested to log in and register your product to activate your warranty.

I live in Lebanon, how can I order?

Due to the current economic situation You need to order through WhatsApp on +961 81 3 10452 with Cash on delivery  payment. Your product will be delivered from Lebanon with Aramex. It will take 2 to 3 working days to process your order. Once you receive your order you are kindly requested to log in and register your product to activate your warranty.

What is included in the Price?

Your product price is included in the price. 

Do I have to pay for the transportation?

Yes, depending on where we are shipping from, and which option you choose (fast or regular) we will have to add the shipping cost.

Do I have to pay for the customs?

Yes, depending on where we are shipping from

We are a company and we would like to order for our end of year gifts, is it possible?

Of course, we can work based on your target audience and your budget to create the adequate gift for your clients and or your employees.Obviously you can also order from our existing products. Please contact us to corporate@10452dna.com

I have placed my order, how long does it take to process it?

Depending on your place of residency and your mode of payment, this might take 3 to 7 working days.

I received a mail that my order has been shipped, how can I track it?

With your email confirming your shipment you must have received a tracking number, please use it to track your shipment.

Where is the Warranty of my product?

Once you receive your product, please log in to register your product to activate your warranty.

What is covered in my warranty?

Your product is warranted against manufacturer defect only. Your product is not warranted against any misuse or breakage. Change of battery is not included in your warranty. For any additional information, do not hesitate to contact us on Customers@10452dna.com

What is your refund policy?

All products are sold “as is”. No refunds will be issued. In the event of a manufacturer defect ONLY, you may contact us if you wish to exchange your purchase for a product of equal or lesser value within 30 days from the receiving date.  If an item of lesser value is chosen there will be no refund for the additional amount.

Privacy Policy

INTRODUCTION

 

At 10452dna we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website 10452dna.com Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. 

 

COLLECTION OF YOUR INFORMATION

 

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data 

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Derivative Data 

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. 

Financial Data 

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site [or our mobile application]. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, 2Checkout, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

 

Data From Contests, Giveaways, and Surveys 

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

 

USE OF YOUR INFORMATION 

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to: 

 

  • Compile anonymous statistical data and analysis for use internally or with third parties. 

  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you. 

  • Email you regarding your account or order.

  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site 

  • Monitor and analyze usage and trends to improve your experience with the Site.

  • Notify you of updates to the Site.

  • Offer new products, services, and/or recommendations to you.

  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

  • Process payments and refunds.

  • Request feedback and contact you about your use of the Site 

  • Resolve disputes and troubleshoot problems.

  • Respond to product and customer service requests.

  • Send you a newsletter.

 

DISCLOSURE OF YOUR INFORMATION

 

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:  

 

By Law or to Protect Rights 

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers 

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.  

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Website Analytics 

We may also partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies and remarketing services on the through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

 

SECURITY OF YOUR INFORMATION

 

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

 

OPTIONS REGARDING YOUR INFORMATION

 

Account Information

You may at any time review or change the information in your account or terminate your account by Contacting us using the contact information provided in the contact form

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may contact us using the contact information provided below

 

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

Anya Conseil

31 Rue de La Buffa

06000 Nice, Franc

+33 7 66280109

info@10452dna.com

 

Last Updated: February 16th 2021